An Upscale salon for your pampered pet
Paw Prints FAQ’s
Q: How often should I have my pet groomed?
A: We recommend setting up a maintenance grooming schedule of at least every 4-8 weeks depending on breed. With regular grooming, your pet’s coat will stay in good condition, there will be less shedding, fleas and ticks can be better controlled and your pet will just look, smell, and feel better. You can also save money for rescheduling your pet's grooming appointments.
Q: How long does the grooming take?
A: Mobile Spa/Lima Pet Spa: It usually takes 1-2 hours depending on your pet's size and coat. Bigger, heavier, thick coated dogs can take up to 3+ hours in our Mobile Spa.
Q: Do you groom cats?
A: Yes, we do groom cats.
Q: Should I tip the groomer?
A: Like any other service profession, tips are always welcome. The grooming process is a long and occasional difficult one. Groomers sometimes have to contend with pets that bite and /or constantly move on the table and are uncooperative during the grooming process. We spend a great deal of time being gentle and loving with your pet and take pride in our work, so tips are always greatly appreciated but not expected.
Q: My pet has a lot of mats. Is it really necessary to shave my pet almost bald?
A: It depends on the severity of the matting. Your pet’s health and well-being is our first concern. Minor mats can sometimes be worked out by hand or with other tools. Sometimes shaving down is the only humane solution. Severe mats can cause skin irritations and hide other conditions such as hot spots, dermatitis, parasites, cuts, scabs, sores and redness. We can’t be responsible for the condition of your pet’s skin under all that hair, but we will do our best to warn you ahead of time so you are aware of the danger. Because your pet is severely tangled or matted, they are at greater risk of injury, stress and trauma. All precautions will be taken during the grooming of your pet. However, problems can occasionally arise, during or after the grooming, such as nicks, clipper irritation and mental or physical stress. Your groomer will decide whether it is possible to de-matt your pet gently and humanely or if a “shave down” is necessary.
Often after shaving, your pet’s skin can look fine, but they will spend the next few days scratching like crazy. Unfortunately, this is normal. Severe matting decreases the circulation of blood to your pet’s skin. You know how it feels when your foot falls asleep; imagine that feeling all over your whole body and you will understand why your pet is scratching incessantly. Of course, we want your pet to look beautiful, but it’s more important that they’re healthy. We will discuss your choices, how best to address them and most important of all, how to avoid the same situation in the future.
Q: My dog is kind of grouchy and not very well behaved. Will you be able to groom him/her?
A: There isn’t much we haven’t seen or dealt with. We see all pets as potential friends. Most pets with behavioral issues are just scared and with care and compassion, a new friendship can blossom. If your pet’s issues are especially time consuming, there might be a small "difficult pet" handling fee. If your pet becomes overly stressed and we think your pet can’t handle being groomed, we will discuss this and your options with you.
Q: What if I’m unhappy with the groom?
A: If, for any reason, you are dissatisfied with your pet’s groom, by all means tell us right away. If you pay for a service, you should be getting what you expected.
There may be a reason your pet’s grooming was not what you expected. Perhaps your pet was matted or the nails had been neglected. We want to work with you to ensure satisfaction, and we can’t fix what we don’t know about. Pet grooming is not an exact science. All dogs are not created equal, and most pets come with their own quirks. If you have questions about your pet’s grooming session please contact us immediately and allow us the opportunity to address the situation. Your satisfaction is our goal!
Q: Do I need to have an appointment?
A: For all services, Yes, please call for an appointment.
Q: What is the difference between having my pet groomed at the Lima Pet Spa VS the Mobile Pet Spa?
A: The big difference is at most grooming shops you have to bring your pet to them and wait 3-6 hours for your pet to be groomed. In the Mobile Spa we come right to your pet at your house and it only takes 1-2 hours* for your pet to be groomed! In the Lima Pet Spa you bring your pet to us but it only takes 1-2* hours for your pet to be groomed.
The Mobile Pet Spa & Lima Pet Spa features 1 on 1 Grooming Sessions, Express Grooming Services, Cage Free Grooming, Less Stress and more convenience! Other differences include the price difference between the services.
Q: Do I have to be home when the Mobile Groomer comes?
A: No. Although, we do prefer you to be at home at least the first time we come to groom for you. After our first grooming session, you do not need to be home when we come but payment is still due at the time of service.
Q: Is there a discount if I have more than one pet?
A: Sorry, no we do not offer a discount for multiple pets.
Q: Is there a discount if I schedule my pet’s next appointment?
A: Yes we offer a discount off of your pet’s next grooming if you schedule your pet's next appointment the same day we groom them and the appointment must be scheduled within 8 weeks. Plus we also offer a VIP Discount when scheduling out your pet's groomings for the entire year in our Mobile Spa!