Please read our Policies before setting up an appointment.
Click on the "I Agree to the Terms" link at the bottom of this page to schedule your appointment online. Paw Prints Policy & Terms:
Payment is Due when services are rendered.
For all returned checks there is a minimum fee of $30.
There is a fee for any appointments that are cancelled without a 24 hour notice.
Please understand that we only schedule a certain number of appointments per day and if you need to cancel, we need time to fill that appointment. Emergencies will be considered on an individual basis and there will be exceptions for severe weather conditions.
For any appointments cancelled without a 24 hour notice, the fee is as follows: - 1st missed appointment: $25 Cancellation Fee (only a $10 fee if you call ahead without a 24 hr. notice)
- 2nd missed appointment: 50% of Grooming Charge
- 3rd missed appointment: 75% of Grooming Charge
- 4th missed appointment: 100% of Grooming Charge + Must Prepay for All Upcoming Appointments
Mobile Spa: Please be home during your Grooming Appointment arrival time. For any clients that are over 30 minutes late past their arrival time slot will be considered a cancellation and will be charged accordingly.
For Lima Location: All clients must pick up their pet's at the designated pick up time given. For any late pick-ups, there will be a charge of $10 for every 15 minutes.
Please take your pet out for a potty break before their grooming appointment. This will help relax your pet and help prevent any accidents from happening. There is a $3 waste clean up fee in our Mobile Spa.
Tip: Wait to feed or give water to your pet until after their grooming.
Some pets with difficult personalities are required to take a sedative to help relax them during the grooming process. We will let you know if your pet will need a sedative. You can get sedatives from your vet. There is a $10/hour charge for working with pets with difficult personalities.
There is an automatic $5 charge for pets that need to be muzzled during the majority of the grooming process.
For any fleas found on pets, we will immediately give your pet a flea bath and all routine charges will apply. This helps prevent flea infestations from happening in our facility.
For pets that are matted, we charge $.50/minute for dematting. If your pet is severly matted, we require them to be shaved. We will NOT demat your pet if it is too severe, it is too painful and stressful for them. If your pet has mats, it is at the groomers discretion on the best way to groom them.
All clients must sign a Grooming Release Form before we can groom any pet. For your convenience you can print off the form from Home (click on the link above) and have it ready before your Grooming Appointment.
There is a minimum fee of $5 for postdating checks & any postdated check cannot be dated later than a week from their scheduled appointment. All postdated checks must be authorized by the owner.